Les noms des trois gagnants du Taxpayer Satisfaction Survey Draw 2023 ont été dévoilés mardi au siège de la Mauritius Revenue Authority (MRA) en présence de son directeur général, Sudhamo Lal, et d’officiers de la Gambling Regulatory Authority. Il s’agit de Shah Muhammad Jaleel Kurreembukus, qui obtient le premier prix, soit un chèque de Rs 25 000, Jayecoomar Dooky (2e prix, Rs 15 000) et Dhinesh Cahoolessur (3e prix, Rs 10 000).
Intervenant à cette occasion, le directeur général de l’autorité a affirmé que la MRA accorde ces prix pour récompenser ceux ayant favorablement répondu à l’appel lancé par cette institution pour un Feedback sur ses services.
« Yes, you heard it right! We are giving away these rewards to show our appreciation for the taxpayer’s valuable feedback and contributions. Let me remind you, Ladies and Gentlemen, the first Taxpayer’s Satisfaction Survey by the MRA was organised in 2017 and this year marks the 7th consecutive year we are conducting such an exercise. We must say that the outcome of the surveys conducted till date have allowed us to better understand our taxpayers’ behaviour and attitudes and have greatly assisted us in devising stronger and more effective strategies, as well as improve the overall customer service delivery », soutient le directeur général de la MRA.
Cette année, le Taxpayer Satisfaction Survey était centré autour de la nécessité d’avoir un contact permanent avec la MRA. « For this year, the main focus of the survey is on how do taxpayers prefer to interact with the MRA and for which reasons? Another interesting part of the survey emphasize on the channels of communication used by MRA. There are also questions on MRA efficiency, website effectiveness, and performance of MRA Customs amongst others. I am pleased to tell you that the results of the survey indicate a reasonably high level of satisfaction among taxpayers. And for this year, the response rate was once again excellent with some 35 919 taxpayers participating in this endeavour. It represents an increase of more than 80% compared to last year », dit encore Sudhamo Lal.
Ce relevé indique que 93% des contribuables sont satisfaits de la façon dont la MRA opère le système de taxation. « And 82% of the respondents affirmed that the measures implemented by customs to combat drug trafficking are effective. 90% of the Taxpayers averred that the MRA is doing lots to detect persons evading taxes », note la MRA.